Do not refuse or ignore a Contact Tracer call, here is why

Do not refuse or ignore a Contact Tracer call, here is why

Last updated:

Learn our story about how we are independent and what is needed to keep thisquality operating. You might be able to donate to us so we can inform and share what matters faster.

Learn Morearrow

When visiting the Ministry of Health to film the daily press conferences for COVID-19, the press was invited to watch a Contact Tracing presentation and how it all works.

When asked afterwards about a followup on numbers of people who refuse or ignore phone calls from the Ministry of Health Contact Tracers, the answer was a rather detailed description of what does happen if someone were to not answer a call as a ‘very last resort’.

So, those who refuse to cooperate with Contact Tracers are in for a knock on the door.


“As background, we only refer people to enforcement services when we have exhausted all other avenues including text, email and outreach services,” said a Ministry of Health spokeswoman.

Accordingly, the number of people refusing to talk to Contact Tracers is very small, and the Ministry did not give exact numbers to thisquality.

Suppose a person requires self-isolation or testing after being in close contact with someone and they refuse a call from Contact Tracers. In that case, they’ll attempt to contact that person in as many ways as possible before sending out a Public Health Nurse or Health Protection Officer to the persons home.

Image: SUPPLIED/ CC Sam Hudson

Have time to spare? If you liked this publication, please learn our story to support thisquality. Fund trustworthy news coming from official Government newswires and local voices inside communities.


COVID-19 Coverage

Alert Level 2: REDUCE
*Wellington region

Alert Level 1: PREVENT
*All of New Zealand
*The button below directs to Government Unite Against COVID-19 website.