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Steve Jurkovich, Kiwibank Chief Executive, has assured customers despite outages that have caused significant disruption to services since September.
The bank had experienced intermittent issues with Internet Banking, Phone, App, and Website systems. It did not describe the initial cause.
Other organisations such as ANZ Bank, New Zealand Post, MetService and New Zealand Police saw an increase in Distributed Denial of Service attacks within the same timeframe as Kiwibank.
In an email statement to customers, Jurkovich wrote about the issues the bank faced when banking services were interrupted.
“I’d like to begin this edition by acknowledging and sincerely apologising for the recent issues with access to some of our banking services. I know this was disruptive for a number of our customers, particularly in a lockdown which is already tough for New Zealand,” he said.
“It's not what we aspire to and I’m sorry for any inconvenience this caused you. While these connectivity issues were frustrating, I can reassure you that your passwords, data and money were always safe.”
Image: CC/ Kiwibank
The bank waived any fees incurred due to the outages and dished out reimbursements to those financially impacted.
There have been consistent upgrades to systems that will ensure reliability to reduce problems emerging in the future.
“We need to undertake maintenance on systems from time to time, but we’ll always try to do it when it causes the least disruption for you,” Jurkovich said.
“Providing you with access to essential banking services is always a top priority. We remain as committed as ever to not only doing that, but continuing to deliver on our purpose with some great updates we’re pleased to share with you.”
Image: SUPPLIED/Kiwibank [YouTube]
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